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Billing Account Resolution Specialist

2 months ago

Spokane, Washington, United States Travelers Full time

About Travelers:

Travelers is a prominent property casualty insurer with a rich history spanning over 160 years. We foster a culture that emphasizes innovation and teamwork.

Job Category:

Customer Service

Compensation Overview:

We provide a competitive salary range influenced by various factors such as role responsibilities, skills, and experience. Employees may also qualify for performance-based cash incentives.

Salary Range:

$38,000 - $64,000

What Is the Opportunity?

  • Address intricate billing inquiries and oversee receivables to enhance cash flow
  • Collaborate with various stakeholders to assess outstanding receivables and disputed premiums
  • Employ decision-making capabilities to manage cases and assignments effectively
  • Independently execute tasks including addressing customer inquiries and conducting account research
  • Demonstrate strong analytical and organizational competencies

What Will You Do?

  • Examine accounts and manage them until resolution is achieved
  • Investigate and analyze disputed billing transactions
  • Ensure precise payment application and rectify discrepancies
  • Keep stakeholders updated on changes in billing status
  • Probe aged debits and/or credits
  • Identify uncollectible premiums and take necessary actions
  • Negotiate within established company guidelines
  • Manage complex accounts and act as a technical resource
  • Engage in special projects and provide mentorship
  • Perform additional duties as assigned

What Will Our Ideal Candidate Have?

  • A college degree or relevant experience in the accounting or insurance sector
  • Proficiency in Microsoft Word, Excel, email, and database management software
  • A strong commitment to exceptional service and outstanding communication abilities
  • The capability to work both independently and collaboratively

What Is in It for You?

  • Health insurance coverage from the first day of employment
  • 401(k) matching, Paid Time Off, and a Wellness Program
  • Encouragement for volunteer participation

Employment Practices

Travelers is an equal opportunity employer dedicated to creating an inclusive workplace and celebrating diversity within our workforce. We invite you to contribute to delivering exceptional results.