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Front-End Supervisor

2 months ago

Charleston, West Virginia, United States Restaurant Depot Full time
{"Job Summary

We are seeking a highly skilled and experienced Front-End Supervisor to join our team at Restaurant Depot. As a key member of our sales team, you will be responsible for supervising cashiers, front-end loaders, checkers, and U-boat retrieval, ensuring friendly, efficient, and professional customer service.

Key Responsibilities

* Supervise, train, and evaluate cashiers, front-end loaders, checkers, and U-boat retrieval
* Ensure compliance with established sales and security policies and procedures
* Investigate and resolve customer complaints in a timely and professional manner
* Assist customers with product location and detailed information when needed
* Plan and prepare work schedules to include lunch and vacation
* Perform cashier 'check-outs' and operate register when needed
* Perform supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing, and cancels transactions
* Assist checkers in comparing customer receipts to items on cart to avoid losses
* Efficiently use industry-specific software to resolve customer inquiries, price checks, inventory queries, and price discrepancies

Requirements

* Bachelor's degree or high school diploma/GED with at least 4 years of experience in customer service or a related field
* Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures
* Ability to effectively present information and respond to questions from managers, clients, and the general public
* Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, mass, and volume
* Effective oral and written communication skills
* High level of interpersonal skills to handle sensitive situations
* Commitment to company values and strong customer orientation
* Computer literacy

Physical Requirements

* Lift/carry abilities: lift 50 lbs, carry strength (50' or less) 50 lbs, frequent lift/carry (> 12x/hour) 50 lbs, constant lift/carry (> 30x/hr) 20 lbs
* Physical aptitudes: agility/dynamic balance 80-119%, finger dexterity 80-100%, manual dexterity 80-100%
* Posture tolerance: stand/walk constantly, reach above shoulder level occasionally, twist/turn head occasionally, bend over/stoop occasionally, climb steps/ladder occasionally, kneel/squat occasionally

Work Environment

* The work environment is generally room temperature, with occasional changes due to season and store activity

Acknowledgement

I understand the responsibilities and qualifications required for this job and am capable of performing the required functions

Compensation

$15.24 per hour

PI

Restaurant Depot