Office Manager

4 days ago


St Louis, Missouri, United States St. Louis Heart and Vascular Full time
Job Title: Office Manager

St. Louis Heart & Vascular is seeking a highly skilled and experienced Office Manager to join our team. As the Office Manager, you will be responsible for overseeing the day-to-day operations of our medical practice, ensuring seamless patient care and exceptional customer service.

Key Responsibilities:
  • Compliance and Risk Management: Ensure adherence to all laws and regulations governing our company, including HIPAA, and maintain a culture of compliance within the practice.
  • Team Leadership: Foster a positive and productive work environment by developing and implementing strategies to achieve organizational goals, promoting employee satisfaction and retention, and providing guidance and support to staff members.
  • Operations Management: Oversee the financial, customer satisfaction, and operational efficiency of the practice, identifying areas for improvement and implementing process enhancements to drive business growth and excellence.
  • Patient Communication: Ensure clear and effective communication with patients through the development and implementation of reports, discharge summaries, and other correspondences.
  • Front Office Support: Assist front office staff with scheduling patient appointments, processing physician referrals, and providing exceptional customer service to patients and families.
  • Process Improvement: Continuously evaluate and improve processes, products, and patient services to enhance the patient and employee experience.
  • Facility Maintenance: Oversee the maintenance of the facility, creating a welcoming and safe environment for patients and staff.
  • Marketing and Outreach: Partner with the marketing agency to drive new patient growth, patient education, and community awareness.
  • Financial Management: Assist in the management and oversight of practice invoices and patient collections.
Requirements:
  • Leadership Experience: Proven experience leading a team of medical assistants, technicians, and administrative staff.
  • Certifications: BCLS certification or willingness to complete the process if offered employment.
  • Problem-Solving: Demonstrated ability to identify issues and resolve problems in a timely manner, using reason and effective communication skills.
  • Interpersonal Skills: Strong interpersonal skills, with the ability to listen to patients' needs and provide a friendly and outgoing demeanor.
Preferred Qualifications:
  • Clinical Experience: Clinical experience in a cardiology practice.
  • Technical Skills: Preferred knowledge of Athena, ADP Workforce Now, and proficiency in Microsoft Office 365, including Word and Excel.
Travel and Work Environment:

Travel may be required between offices in the St. Louis area as needed. This position requires full range of body motion, and work is performed in a typical medical clinic and/or business office environment.

St. Louis Heart & Vascular provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Full-time, exempt position with competitive compensation and benefits package, including 401K, full suite of medical, dental, and ancillary benefits, paid time off, and more.


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