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Customer Service Retail Specialist

2 months ago

St Louis, Missouri, United States FedEx Office Full time
POSITION SUMMARY FOR STORE CONSULTANT:

The Store Consultant is committed to delivering outstanding customer service by accurately assessing customer requirements, providing effective solutions, and suggesting alternatives in areas such as printing, signage, and shipping services.

DUTIES AND RESPONSIBILITIES:

Team Collaboration:
  • Works collaboratively with colleagues and adheres to supervisor guidance
  • Aids in the training of new team members
Customer Service:
  • Employs a consultative approach to meet customer needs
  • Possesses expertise in printing, signage, and shipping services
  • Effectively resolves customer inquiries and issues
  • Processes customer orders and ensures accurate pricing
  • Prepares shipments and operates printing machinery
  • Maintains a safe and organized store environment
Financial Responsibility:
  • Ensures confidentiality and proper management of customer information
  • Handles financial transactions and maintains equipment
  • Stays informed about merchandising materials
  • Aims to minimize errors and waste
  • Adheres to standard operating procedures
Self-Management:
  • Manages multiple tasks simultaneously
  • Continuously seeks to improve knowledge and skills
  • Works independently with minimal supervision
  • Follows company standards diligently
  • Performs any additional duties as required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent
  • 6+ months of relevant experience
  • Strong communication abilities
ESSENTIAL FUNCTIONS:
  • Stands for extended periods, moves, and lifts items weighing up to 55 pounds
  • Communicates effectively and operates under pressure
  • Maintains focus for prolonged periods
  • Works independently while adhering to scheduled business hours
Preferred Qualifications:

Commitment to Quality Management:

FedEx Office is dedicated to delivering exceptional customer experiences through a culture focused on quality.
  • Identifies opportunities for improvement and implements solutions
  • Collaborates to reduce costs and enhance profitability
  • Applies quality principles in daily operations
FedEx Office values equality and diversity in the workplace and encourages individuals from all backgrounds to consider joining the team.

For more information, please visit our website.