Help Desk Support Specialist
3 weeks ago
This role is responsible for providing first-line technical support to customers, resolving issues and escalating complex problems to the appropriate team. The ideal candidate will have a strong understanding of computer hardware and software, as well as excellent communication and interpersonal skills.
Key Responsibilities:- Provide technical support to customers via phone, email, and in-person
- Resolve customer issues and escalate complex problems to the appropriate team
- Use incident management software to track and monitor problems
- Collaborate with other teams to resolve customer issues
- Stay up-to-date with the latest technology trends and advancements
- Minimum one year of hands-on experience with personal computer software and hardware troubleshooting and support
- Associate's degree in computer science or equivalent experience
- Desirable certifications, CompTIA A+, Network +, Security +, Microsoft IT Support
- Excellent written, oral and interpersonal communication skills
- Ability to multitask and maintain confidential information
- Flex work options
- Up to 4 weeks of vacation
- 96 hours of sick leave per year
- Up to 13 1/2 paid holidays
- Half day Fridays June through July
- Up to 5% retirement matching
- Free undergraduate tuition for you, your spouse, and your dependents
Friends University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.
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