IT Support Specialist
1 week ago
CybertronIT is a dynamic IT services provider based in Wichita, Kansas. We're a team of dedicated professionals who take pride in delivering top-notch technology solutions to our clients. Our fast-paced and exciting work environment is perfect for individuals who thrive on problem-solving and continuous learning.
Job SummaryWe're seeking a highly skilled IT Service Desk Technician to join our team. As a key member of our support team, you'll be responsible for providing exceptional technical assistance to our clients, resolving complex issues, and collaborating with our team to deliver outstanding results.
Key Responsibilities- Provide timely and effective technical support to clients via phone, email, and in-person
- Resolve complex technical issues related to Windows 10, network printers, LAN and WAN networking, and general hardware and software troubleshooting
- Collaborate with our team to develop and implement technical solutions
- Mentor and be mentored by colleagues to enhance technical skills and knowledge
- Stay up-to-date with industry trends and best practices to ensure our clients receive the highest level of service
- Exceptional written and oral communication skills
- Strong interpersonal skills with a focus on rapport-building, listening, and questioning
- Strong documentation skills and attention to detail
- Ability to multitask and prioritize tasks effectively
- Strong technical background and interest in IT
- Windows Server 2019
- Office 365 and Exchange Administration
- Active Directory
- Group Policy
- Hyper-V and/or VSphere/ESXi
CybertronIT offers a competitive salary, generous performance bonus plans, health insurance, 401k, holiday pay, and PTO. We're committed to providing a supportive and collaborative work environment that fosters growth and development. If you're a dedicated problem-solver with a passion for technology, we encourage you to apply for this exciting opportunity.
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