Front Desk Associate

3 weeks ago


Wichita, Kansas, United States Hilton Garden Inn Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Register guests and handle room reservations in a timely and efficient manner.
  • Provide outstanding customer service to guests, responding to their inquiries and resolving any issues in a professional and courteous manner.
  • Operate the front desk computer system, handling check-ins, check-outs, and room assignments.
  • Maintain a clean and organized front desk area, ensuring that all necessary materials and equipment are readily available.
  • Work effectively in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a hotel or hospitality setting is an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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