Field Sales Ambassador
11 hours ago
Rivian is a pioneering company dedicated to creating innovative, emissions-free Electric Adventure Vehicles. Our mission is to keep the world adventurous forever, and we're seeking a talented individual to join our team as a Field Sales Ambassador.
Job SummaryAs a Field Sales Ambassador, you will be the face of Rivian in our community, responsible for creating memorable experiences that engage prospective customers, fans, and community members. This role requires a high level of energy, initiative, and a deep understanding of the customer journey.
Key Responsibilities- Deploy Rivian's Sales Strategy: Generate demand and connect with the broader community by implementing Rivian's sales strategy at your location.
- Brand and Product Specialist: Act as a Rivian brand and product specialist, evangelizing the mission and product vision that sets us apart.
- Customer Support: Provide support for prospective customers, fans, friends, and Rivian owners through their respective journeys with our brand and products.
- Lead Engagement and Management: Manage lead engagement, qualification, capture, and scoring to shepherd prospective customers through a sales pipeline.
- Product Support and Event Inquiries: Manage general product support and event inquiries surrounding Vehicle Pre-Orders, Vehicle Configurations, Rivian Shop Orders, Retail Store Support, Demo Drive Scheduling, and additional support and pre-sales and ownership scope as assigned.
- Customer Interaction: Engage with customers, asking open-ended questions to understand needs and recommend suitable products and services.
- Customer Records Management: Maintain accurate and up-to-date customer records in the CRM system.
- KPIs and Performance: Accountable to KPIs that involve number of customer contacts handled, SLA responses, lead captures, demo drives scheduled, and any other goals that ensure the collective success of Rivian.
- Customer Experience: Ensure customer experience is best-in-class: authentic, engaging, educational, and aligned with Rivian's core values and culture.
- Operational Duties: Perform day-to-day operational duties, back-of-house upkeep, food and beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays, and events as necessary.
- Operational Framework: Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team.
- Additional Projects: Take on additional projects, duties, and assignments as required and/or by request from the field leadership.
- Customer Service Experience: Preferred 2 years of experience in customer service required; field marketing, sales, education, or hospitality environment preferred.
- Age and Education: At least 21 years of age; High School Diploma or GED required.
- Flexibility and Travel: Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations.
- Technical Skills: Experience using POS and CRM (e.g., Salesforce).
- Driving Requirements: Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record.
- Background Check: Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
- Sales Licenses: Ability to obtain and maintain local sales licenses if applicable in your state.
- Comfort with Large Vehicles: Comfortable operating large, high-performance vehicles and conducting demo drives with customers.
- Energetic and Enthusiastic Customer Interaction Style: Energetic, enthusiastic, and engaging customer interaction style.
- Technical Knowledge: Ability to understand and articulate concepts in the technology and automotive space.
- Resilience and Active Listening: Resilience and ability to overcome objections using active listening and critical thinking.
- Multi-Tasking and Quality of Work: Ability to multi-task while providing exceptional quality of work.
- Excellent Communication Skills: Excellent written and verbal language skills in English, additional languages a plus.
- Adaptability and Learning: Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
- Customer Obsession: An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community.
- Relationship Building and Collaboration: Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment.
- Working Conditions: Willingness to work in various working conditions, including being in a full-service retail center or unpredictable weather conditions.
- Physical Exertion: Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
- Hand Use: Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
- Visual Requirements: Strong understanding of written and spoken English; ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.
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