Customer Support Specialist I

2 weeks ago

Rochester, New York, United States Bausch & Lomb Full time

Customer Service Associate I

Location: United States

Job Summary: This position is dedicated to enhancing sales and distribution efforts by delivering exceptional customer support. The role acts as the primary contact for both internal and external inquiries related to Bausch & Lomb's small to medium-sized direct trading partners. The Customer Service Associate will efficiently handle daily order processing, manage incoming service calls, respond to customer requests for information, and resolve standard customer and order-related issues. The focus is on improving the customer experience for all Bausch & Lomb clients through consistent follow-up, effective communication, meticulous attention to detail, and a professional demeanor.

Key Responsibilities:

Order Management

Oversee order processing through various channels such as email, fax, telephone, and electronic systems with precision and promptness for small to medium-sized direct trading partners.

Track open order reports to ensure timely progression to physical distribution and address any issues as necessary.

Respond to and resolve standard customer inquiries and requests received via telephone, email, mail, and fax efficiently, including:

  • Product information and availability
  • Order placement, status updates, cancellations, and tracking details
  • Billing inquiries and invoice requests

Responsible for escalating inquiries and issues while documenting all customer interactions in the customer relationship management system.

Ensure service continuity during disruptions (such as weather events, employee absences, or company closures) including some holidays and shutdown periods.

Compliance

Understand and adhere to all company policies.

Ensure all transactions comply with established guidelines.

Collaborate with team members to resolve inquiries or issues.

Meet minimum performance metrics for schedule adherence, call handling, order entry, and status updates as determined by management.

Required Education: High school diploma

Experience: 0 - 1 year of customer service experience

Preferred Experience: 2 years of customer service and order entry experience

Qualifications:

  • Basic understanding of customer service operations
  • Strong communication skills
  • Commitment to teamwork
  • Data entry proficiency
  • Basic accounting and Excel skills
  • Reliable and consistent attendance
  • Eagerness and capacity to learn
  • Self-motivated with a positive, proactive approach to tasks

We offer competitive salary & excellent benefits including:

  • Medical, Dental, Eye Health, Disability, and Life Insurance from the hire date
  • 401K Plan with company match and ongoing contributions
  • Paid time off (3 weeks - prorated upon hire), floating holidays, and sick leave
  • Employee Stock Purchase Plan with company match
  • Employee Incentive Bonus
  • Tuition Reimbursement for select degrees
  • Ongoing performance feedback and annual compensation review.

  • Technical Support Specialist I

    2 months ago

    Rochester, New York, United States BCC Software Full time

    Company Background With a rich history spanning over four decades, BCC Software has established itself as the primary provider of postal and presort software solutions to the Direct Mail Industry, a sector valued at $11 billion. Specializing in top-notch software solutions, essential data services, and cutting-edge mail tracking technology, BCC Software...

  • Client Support Specialist I

    1 week ago

    Rochester, New York, United States Keter Environmental Services Full time

    About UsKeter Environmental Services is a leading managed service provider in the waste management sector. We specialize in delivering comprehensive outsourced waste management solutions for businesses with extensive operational footprints.Our Mission:We are dedicated to offering unparalleled waste and recycling management services through exceptional...

  • Customer Support Specialist

    1 week ago

    Rochester, New York, United States Planned Parenthood of Central & Western New York Full time

    Position OverviewAs a Customer Support Specialist, you will be responsible for managing incoming calls and guiding patients through the appointment scheduling process. Your role is crucial in ensuring that patients receive the appropriate care they need.Key ResponsibilitiesHandle incoming calls with professionalism and empathy.Assist patients in identifying...

  • Medical Services Support Specialist I

    1 week ago

    Rochester, New York, United States Univera Healthcare Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Medical Services Support Specialist I to join our team at Univera Healthcare. As a key member of our operations team, you will play a vital role in supporting the workflow of our Medical Service and pharmacy departments.Key ResponsibilitiesAccess and manage patient information and management...

  • Customer Support Specialist II

    2 weeks ago

    Rochester, New York, United States The University of Rochester Full time

    Role Overview:As a Customer Support Specialist II, you will be responsible for delivering prompt and effective assistance to client inquiries through various communication channels, including phone, email, and online platforms.Key Responsibilities:1. Respond to customer inquiries in a timely manner, ensuring adherence to established service and quality...

  • Insurance Customer Support Specialist

    2 weeks ago

    Rochester, New York, United States JM Allstate Agency Full time

    Job OverviewBecome a part of JM Allstate Agency, a distinguished insurance firm dedicated to delivering unparalleled customer support and service excellence. We prioritize the importance of personal interaction, offering tailored insurance solutions to our esteemed clientele. As an Insurance Customer Support Specialist, you will play a crucial role in our...

  • Overnight Customer Support Specialist

    1 week ago

    Rochester, New York, United States MAPCO Auto Parks Full time

    Job OverviewMAPCO Auto Parks is seeking a dedicated Overnight Customer Support Specialist to join our team at the Airport Parking facility. The ideal candidate will possess a strong background in customer service.Compensation: $15.00 per hourWork Schedule: Saturday, Sunday, Monday, Tuesday, and Friday from 10:30 PM to 7:00 AM. Days off are Wednesday and...

  • Client Support Specialist I

    1 week ago

    Rochester, New York, United States Waste Harmonics Full time

    About Waste Harmonics Waste Harmonics is a leading managed service provider in the waste management sector, headquartered in Victor, New York. We specialize in delivering a comprehensive outsourced waste management consolidation service tailored for businesses with up to 5,000+ locations. Our diverse clientele spans across the United States and several...

  • Customer Support Specialist

    1 day ago

    Rochester, New York, United States Salzman Group Full time

    Position Overview:We are seeking a dedicated and solution-focused individual to enhance our customer service team. As a Customer Experience Agent, you will play a vital role in ensuring that our customers have exceptional experiences with our range of coffee products. You will be equipped with a variety of coffee brewing equipment, enabling you to provide...

  • Client Support Specialist

    4 days ago

    Rochester, New York, United States East House Full time

    About Our Organization: East House is a prominent entity dedicated to delivering extensive assistance and services to individuals transitioning towards greater autonomy in community living.Position Summary:We are in search of a committed and empathetic Client Support Specialist to become a part of our team at East House. In the role of Client Support...

  • Customer Support Representative 1

    2 weeks ago

    Rochester, New York, United States Ortho Clinical Diagnostics Full time

    About the RoleOrtho Clinical Diagnostics is seeking a dedicated Customer Service Specialist to enhance our customer interactions.Key Responsibilities:Provide exceptional support to clients, ensuring a positive customer experience.Deliver technical assistance and solutions to inquiries.Engage with stakeholders in both the manufacturing and retail...

  • Customer Support Specialist

    1 week ago

    Rochester, New York, United States Cellular Sales Full time

    Job OverviewPosition Title: Call Center RepresentativeIndustry: Customer Service | Business DevelopmentCellular Sales has set itself apart in the wireless sector since its inception by delivering an exceptional customer experience both during and after transactions. With a dedicated workforce exceeding 7000 individuals across over 770 retail outlets in 32...

  • Customer Support Representative 1

    2 weeks ago

    Rochester, New York, United States Ortho Clinical Diagnostics Full time

    About the RoleWe are seeking a dedicated Customer Service Specialist to enhance our commitment to excellence in the field of in vitro diagnostics.Key Responsibilities:Provide exceptional customer support and assistance to clients.Focus on delivering a superior customer experience through effective communication.Assist in both manufacturing and retail...

  • Radiation Therapy Specialist

    2 weeks ago

    Rochester, New York, United States HealthCare Support Full time

    Radiation Therapy Specialist HealthCare Support is currently seeking a qualified Radiation Therapy Specialist for a temporary assignment. Advantages of working with HealthCare Support:Immediate access to Health Insurance Dental Coverage Life Insurance Options Employee Assistance Program (EAP) Opportunities for investment account access Reimbursement for...

  • Plastics Engineer I

    9 hours ago

    Rochester, New York, United States Ortho Clinical Diagnostics Full time

    About the RoleWe are seeking a highly skilled Plastics Engineer I to join our team at Ortho Clinical Diagnostics. As a key member of our supply chain team, you will be responsible for providing technical support for changes involving our plastic components supply base.Key ResponsibilitiesAssist in technical support for changes involving QuidelOrtho's supply...

  • Technical Customer Support Specialist

    1 day ago

    Rochester, New York, United States Matrix Innovations Full time

    We are seeking a skilled Technical Customer Advisor to join our team at Matrix Innovations. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Process and respond to customer inquiries and orders in a timely and professional manner.Provide technical support...

  • Customer Support Engineer

    2 weeks ago

    Rochester, New York, United States Fresenius Kabi USA, LLC Full time

    Job OverviewThe Technical Service Specialist plays a crucial role in delivering expert guidance and support to clients regarding the operation and upkeep of company products. As the primary point of contact for customers facing technical and service-related challenges, you will showcase the benefits and applications of our offerings. CollaborationWork in...

  • Travel Nurse RN Specialist

    2 days ago

    Rochester, New York, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:We are seeking a skilled Travel Nurse RN Specialist to join our team at Healthcare Support. As a Travel Nurse RN Specialist, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and contributing to the success of our...

  • Customer Support Specialist

    5 days ago

    Rochester, New York, United States Rochester Promotions Firm Full time

    Job OverviewRochester Promotions Firm is seeking a highly skilled Telecommunications Customer Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective communication and relationship-building.Key...

  • Client Support Specialist

    2 weeks ago

    Rochester, New York, United States Family Dollar Full time

    Family Dollar - Retail Team Member As a Client Support Specialist at Family Dollar, your role will encompass the following responsibilities: Delivering Outstanding Customer Service: You will be tasked with ensuring that customers receive top-notch assistance during their shopping experience. Welcoming Customers: Greet customers warmly and guide them in...