Office Support Specialist

1 week ago

Rochester, New York, United States SERVPRO Full time
Job Overview

Position Title: Administrative Support Specialist

Are you eager to contribute to a team that makes a difference every day? Join our SERVPRO Franchise as an Administrative Support Specialist and play a vital role in our mission to restore properties to their original condition.

Role Summary:

We are in search of a remarkable individual with exceptional communication skills, strong analytical capabilities, and the ability to manage multiple tasks efficiently. The ideal candidate will be self-driven, possess excellent interpersonal skills, and excel in a fast-paced work environment. The successful candidate will be proactive, experienced, and dedicated to providing outstanding service to both colleagues and clients while taking full responsibility for their duties. If you are dependable and enthusiastic about surpassing expectations, you may be the perfect addition to our team.

Key Duties:

  • Handle phone communications with clients and insurance representatives
  • Conduct internal quality assessments of job documentation
  • Prepare and manage billing invoices
  • Coordinate scheduling for teams and job assignments
  • Perform basic accounting tasks, including accounts payable and receivable
  • Manage office administrative tasks such as drafting emails and written correspondence
  • Execute precise and detailed data entry
  • Provide support to other departments as required

Position Qualifications:

  • At least 2 years of experience in an administrative or office-related position
  • Experience with billing, quality assurance, and scheduling is preferred
  • Prior experience in the service sector is advantageous
  • Exemplary customer service skills, including effective listening and questioning techniques
  • Strong organizational skills with meticulous attention to detail
  • Ability to thrive in a dynamic, team-oriented setting
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
  • Aptitude for learning new software, including proprietary systems
  • High School Diploma or GED is required
  • Successful completion of a background check, in accordance with applicable regulations

Work Schedule:

Full-time, 40 hours per week, Monday to Friday, with occasional flexibility for overtime as necessary.

Benefits:

  • Competitive salary package
  • Comprehensive benefits
  • Opportunities for career growth
  • Professional development and training

If you are prepared to contribute to a team committed to excellence and restoration, consider joining our SERVPRO Franchise as an Administrative Support Specialist.

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