Insurance Customer Support Specialist
2 weeks ago
Become a part of JM Allstate Agency, a distinguished insurance firm dedicated to delivering unparalleled customer support and service excellence. We prioritize the importance of personal interaction, offering tailored insurance solutions to our esteemed clientele. As an Insurance Customer Support Specialist, you will play a crucial role in our mission, providing outstanding assistance and guidance to our customers.
If you are passionate about assisting others, excel in a dynamic work environment, and appreciate collaboration, this is the ideal opportunity for you. We are looking for a committed individual to join our team and enhance our tradition of exceptional customer service.
What We Offer
Competitive Hourly Salary + Commission + Bonus Potential
Paid Time Off (PTO)
Comprehensive Health Coverage
Life Insurance Options
Vision and Dental Plans
Hands-on Training Provided
Standard Monday to Friday Schedule
Opportunities for Career Advancement
Evenings Off
Key Responsibilities
Client Assistance: Support customers with inquiries regarding policies, claims, and modifications.
Communication: Interact with clients via phone and in-person, delivering personalized and compassionate service.
Problem Resolution: Address customer issues promptly and effectively, ensuring satisfactory outcomes.
Policy Education: Inform clients about insurance options, aiding them in making well-informed decisions.
Record Keeping: Maintain precise documentation of customer interactions and service requests.
Qualifications
- A genuine eagerness to learn, be resourceful, and open to coaching.
- A positive, enthusiastic, and upbeat demeanor.
- A self-starter with a strong sense of urgency.
- Ability to manage multiple tasks and follow through effectively.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work collaboratively with colleagues and be a team player.
- A Property & Casualty license is preferred, but training is available for the right candidate.
- Must successfully pass the required background checks.
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