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Field Claims Specialist

2 months ago

Des Moines, Iowa, United States Auto-Owners Insurance Full time
Auto-Owners Insurance: A Career in Claims Resolution

A career at Auto-Owners Insurance offers a challenging and rewarding experience for individuals who are passionate about helping others navigate the complexities of insurance claims.

Job Summary

We are seeking a motivated and experienced Field Claims Representative to join our team. As a Field Claims Representative, you will be responsible for handling insurance claims in the field, under general supervision, through the life-cycle of a claim, including investigation, evaluation, and claim resolution.

Key Responsibilities
  • Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, and analyze legal liability
  • Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
  • Become familiar with insurance coverage by studying insurance policies, endorsements, and forms
  • Work towards the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary
  • Ensure that claims payments are issued in a timely and accurate manner
  • Handle investigations by phone, mail, and on-site investigations
Requirements
  • Bachelor's degree or direct equivalent experience handling property and casualty claims
  • A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
  • Field claims handling experience is preferred but not required
  • Knowledge of Xactimate software is preferred but not required
  • Above average communication skills (written and verbal)
  • Ability to resolve complex issues
  • Organize and interpret data
  • Ability to handle multiple assignments
  • Ability to effectively deal with a diverse group of individuals
  • Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
  • Ability to drive an automobile, possess a valid driver's license, and maintain a driving record consistent with the Company's underwriting guidelines for coverage
Benefits

Auto-Owners Insurance offers a wide range of career opportunities and a friendly work environment. We provide a structured training program, employee mentoring, and an excellent compensation and benefits package, including a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs. We also offer generous paid time off, including holidays, vacation days, personal time, and sick leave.

Auto-Owners Insurance is an equal opportunity employer. We hire, transfer, and promote on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, or national origin, or any factor contrary to federal, state, or local law.