Claims Specialist

1 month ago


West Des Moines, Iowa, United States Farm Bureau Financial Services Full time
About the Role

As a Claims Representative at Farm Bureau Financial Services, you will play a critical role in delivering exceptional customer service to our clients. Your primary responsibility will be to promptly and efficiently answer questions from our customers, as well as follow up on outstanding issues.

Key Responsibilities
  • Analyze and review claims to determine company liability according to internal procedures and policy provisions.
  • Communicate benefit and settlement option information to agents and beneficiaries prior to payment and payment explanation to beneficiaries at time of payment.
  • Calculate and process claims according to contract language, state statues and legal requirements.
  • Evaluate and correct accounting errors.
Requirements
  • Three years of relevant experience required. Claims processor or related work experience preferred.
  • Previous life insurance and/or annuity experience preferred.
  • Must have strong analytical and problem-solving skills.
  • Experience in delivering exceptional customer service.
  • Knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint).
  • Excellent organizational, interpersonal, written, and verbal communication skills.
  • Strong computer skills are required to quickly learn our multiple systems.
What We Offer

When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun.



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