Dispute Resolution Specialist

4 weeks ago


Des Moines, Iowa, United States SHAZAM Full time
Dispute Resolution Specialist

SHAZAM is seeking a highly skilled Dispute Resolution Specialist to join our team. In this role, you will be responsible for processing consumer dispute claims in a timely and efficient manner. You will work directly with clients to resolve cardholder disputes, chargebacks, and client questions.

Key Responsibilities:

  • Process consumer dispute claims and investigate cardholder transactions
  • Work with clients to resolve disputes and chargebacks
  • Maintain accurate records and case information
  • Utilize Mastercard and VISA chargeback processes to recover funds for clients

Requirements:

  • Experience in retail banking, claims processing, or document processing
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • A supportive and collaborative work environment
  • Career learning and development opportunities
  • Excellent benefits package


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