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Dispute Resolution Specialist

2 months ago

Des Moines, Iowa, United States SHAZAM Full time
Dispute & Recovery Services Specialist Role

At SHAZAM, we're seeking a skilled Dispute Resolution Specialist to handle consumer dispute claims efficiently and effectively. This role requires expertise in multiple EFT networks' chargeback rules and regulations, as well as the ability to navigate complex computer systems.

Key Responsibilities:
  • Process consumer dispute claims in a timely and efficient manner.
  • Work closely with clients to resolve cardholder disputes, chargebacks, and client questions.
  • Investigate dispute claims, maintain case information, and make recommendations for resolution.
  • Utilize Mastercard and VISA chargeback processes to recover funds for clients.
  • Ensure compliance with Regulation E guidelines.

Requirements:
  • Experience in retail banking, claims processing, or document processing.
  • Ability to work efficiently within multiple systems, including dispute claim software, internal/external web applications, and Microsoft Office.
  • Excellent communication and collaboration skills.

What We Offer:
  • A supportive and inclusive work environment.
  • Career growth opportunities and professional development.
  • Competitive benefits package, including health insurance, 401(k) retirement plan, and paid time off.