Field Technician Support Specialist

2 days ago


Des Moines, Iowa, United States BCforward Full time
Job Title: Field Technical Support Specialist

BCforward is seeking a highly motivated Field Technical Support Specialist to join our team in Des Moines, IA.

Job Summary:

We are looking for a skilled and experienced Field Technical Support Specialist to provide technical support and services to our clients' PC Products customers. The successful candidate will have a strong mechanical aptitude, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:
  • Provide technical support and services to clients' PC Products customers
  • Configure hardware, software, and simple network components
  • Install, repair, and troubleshoot PC and printer issues
  • Work with escalation personnel to resolve complex technical issues
  • Develop and maintain strong relationships with clients and customers
Requirements:
  • High School diploma or equivalent, plus additional hardware technology training
  • Technical/mechanical hardware repair experience
  • Strong mechanical aptitude and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently in a fast-paced environment
What We Offer:
  • Competitive pay rate: $20/hr to $25.78/hr
  • Cell phone reimbursement and laptop/tablet provided
  • Opportunity to work with a dynamic and growing company
  • Chance to develop and grow your technical skills
About BCforward:

BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We are committed to championing the power of human potential to help companies transform, accelerate, and scale.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced Field Technical Support Specialist looking for a new challenge, please submit your resume in Word format, referencing job code when responding to this ad.



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