Large Loss Field Claims Investigator

24 hours ago


Des Moines, Iowa, United States American Family Insurance Full time
Job Summary

We are seeking a highly skilled and experienced Large Loss Field Adjuster to join our team at American Family Insurance Claims Services (AFICS, Inc.). As a key member of our claims team, you will be responsible for investigating and resolving complex property and casualty claims in a fair and timely manner.

Key Responsibilities
  • Investigate the origin and cause of high exposure claims, including contacting insureds, claimants, agents, attorneys, contractors, experts, and other adjusters.
  • Participate in High Damage Reviews (HDR) to address coverage issues and exposure, handling claims on a good faith basis.
  • Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
  • Conduct on-site inspections, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, and public adjusters.
  • Respond to customer inquiries, make appropriate decisions, and close files.
  • Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages, applying them to all parties for assigned losses.
  • Make independent decisions, recognizing when assistance is needed.
  • Provide claim process and status information to all parties, answering questions or redirecting to other areas.
  • Serve as a mentor and subject matter expert for less experienced adjusters.
Requirements
  • Ability to handle 1st and 3rd party, multi-line claims across our operating territories.
  • Providing customer-driven solutions, support, or service.
  • Efficiently and effectively handling complex claims.
  • Extensive knowledge of policies and endorsements coverages.
  • Successfully applied knowledge of each phase of the claim handling process.
  • Advanced Xactimate experience required.
  • Prefer experience handling larger/more complex property claims and claims over $50,000.
Travel and Physical Requirements
  • Up to 50% travel, with potential for up to 75% catastrophe travel.
  • Valid driver's license required, with an acceptable driving record.
  • Obtain state-specific property casualty claims licensing as required.
Working Conditions
  • Low and high temperatures.
  • Outdoor elements such as precipitation and wind.
  • Noisy environments.
  • Hazardous conditions.
  • Poor ventilation.
  • Small and/or enclosed spaces.

We offer a competitive salary range of $84,000.00 - $139,000.00, plus benefits that support your physical, emotional, and financial well-being. If you are a motivated and experienced claims professional looking for a new challenge, please apply today.



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