Front Desk Supervisor
1 day ago
Job Summary:
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Crescent Hotels & Resorts. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a team of front desk agents.
Key Responsibilities:
- Provide excellent customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage front desk operations, including scheduling, training, and supervising front desk agents.
- Ensure that all front desk procedures are followed, including check-in, check-out, and room assignments.
- Handle guest complaints and concerns, using effective communication and problem-solving skills to resolve issues.
- Collaborate with other departments, such as housekeeping and engineering, to ensure seamless guest experiences.
- Maintain a high level of knowledge about hotel services, local attractions, and amenities.
- Conduct thorough research to develop effective solutions to guest complaints and concerns.
- Plan and implement detailed steps to resolve guest issues, using experienced judgment and discretion.
Requirements:
- Excellent communication and interpersonal skills.
- Strong leadership and supervisory skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of hotel operations and procedures.
- Ability to maintain a professional appearance and manner at all times.
- Self-starting personality with an even disposition.
What We Offer:
Crescent Hotels & Resorts is committed to creating a great place to work where associates at all levels of our organization are respected for their differences. We strive to create an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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