Front Desk Representative

1 week ago


New Haven, Connecticut, United States Crescent Hotels & Resorts Full time
Job Title: Front Desk Agent

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Key Responsibilities:

  • Greet and welcome guests in a friendly and professional manner
  • Process guest arrivals and departures, including check-in and check-out procedures
  • Respond to guest inquiries and resolve any issues in a timely and efficient manner
  • Manage guest room assignments and ensure accurate room inventory
  • Process payments and handle cash, credit card transactions, and other forms of payment
  • Provide information and assistance to guests regarding hotel amenities, services, and local attractions
  • Work collaboratively with other hotel departments to ensure seamless guest experience

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • High school diploma or equivalent required; some college or hospitality experience preferred
  • Ability to lift up to 25 pounds and stand for long periods
  • Must be able to communicate in English

What We Offer:

Crescent Hotels & Resorts is committed to creating a great place to work where associates at all levels of our organization are respected for their differences. We strive to create an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. We are an equal opportunity employer and welcome applications from diverse candidates.



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