Operations Support Specialist
2 weeks ago
Keter Environmental Services LLC is a leading provider in the waste management sector, dedicated to delivering comprehensive solutions for businesses across various industries. Our focus is on optimizing waste management processes and enhancing sustainability practices for organizations with extensive operational footprints.
Our Mission: We strive to empower companies with innovative waste and recycling management solutions, backed by exceptional customer service and cutting-edge technology.
Our Commitment: We prioritize transparency and collaboration in our partnerships, ensuring that our clients receive the best possible service.
Benefits Overview
- Comprehensive Medical Insurance with full coverage for employees and their dependents
- Health Savings Accounts (HSA) with significant contributions from the company
- 100% Covered Dental Insurance for employees and their families
- Generous Paid Holidays and Floating Days
- Accrual of Paid Time Off from the first day of employment
- 401(k) Retirement Plan with Company Matching and Immediate Vesting
- Fully Paid Short & Long Term Disability Insurance and Life Insurance
- Employee Assistance Program (EAP) available
- Complimentary Lunches provided twice a week
Key Responsibilities:
The primary role of the Operations Support Specialist includes managing service schedules for commercial clients, troubleshooting service-related issues, and liaising with vendors to ensure efficient operations.
Additional responsibilities may encompass assisting with special initiatives, resolving billing discrepancies, and performing other assigned tasks.
Work Schedule: This position requires a commitment of five days a week in the office.
Compensation: The hourly wage for this role ranges from $20 to $26.
Customer Service Responsibilities:
- Deliver exceptional service to all clients through various communication channels
- Coordinate service requests effectively
- Maintain precise and thorough records
- Engage with clients and vendors in a courteous and professional manner
- Collaborate with vendors to uphold service quality
- Exhibit a proactive approach to learning and professional development
Qualifications:
- Prior experience in customer service is essential; experience in the waste management sector is advantageous
- Strong verbal and written communication skills are required
- Ability to work independently, with strong organizational skills and flexibility
- Persistent follow-up skills are crucial
- Proficiency in PC usage, including database management and internet applications
- An associate degree or equivalent experience is preferred
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