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Operations Support Specialist

2 months ago

Rochester, New York, United States KETER ENVIRONMENTAL SERVICES LLC Full time
About Keter Environmental Services LLC

Keter Environmental Services LLC is a leading managed service provider in the waste management sector. We specialize in delivering comprehensive waste management solutions for businesses with extensive operational footprints across the United States and Canada. Our commitment is to enhance efficiency and sustainability through innovative practices and exceptional service.

Our Mission: To empower organizations with superior waste and recycling management solutions that stem from unparalleled customer service, cutting-edge technology, and a dedication to transparent partnerships.

Our Motto: Acknowledge. Respond. Follow-up. It's our approach.

Comprehensive Benefits Package

  • Medical Insurance - Fully covered high deductible option for employees and their dependents
  • Health Savings Accounts (HSA) with substantial company contributions
  • Dental Insurance - 100% coverage for employees and dependents
  • Holidays - Six paid holidays and two floating holidays
  • Paid Time Off - Accrual of 15 days upon hiring
  • 401(k) Retirement Plan with Company Match; Immediate Vesting
  • Short & Long Term Disability Insurance / Term Life Insurance - Fully covered by the company
  • Employee Assistance Program (EAP)
  • Complimentary Lunch - Provided every Tuesday and Thursday

Key Responsibilities:

The primary responsibilities of the Operations Support Specialist include coordinating service schedules for commercial clients, troubleshooting service-related issues, and liaising with vendors to ensure optimal service delivery.

Additional tasks may involve assisting with special projects, resolving billing discrepancies, and performing other duties as assigned.

Work Schedule: This position requires a commitment of five days a week in a collaborative office environment.

Compensation: Competitive hourly wage ranging from $20 to $26.

Customer Service Responsibilities:

  • Deliver exceptional service to all clients through various communication channels
  • Manage service requests efficiently
  • Maintain precise and comprehensive records
  • Engage with clients and vendors in a professional manner
  • Collaborate with vendors to uphold service standards
  • Exhibit a willingness to learn and develop professionally

Qualifications:

  • Prior experience in customer service is essential; experience in the waste management sector is advantageous
  • Strong verbal and written communication skills are required
  • Self-motivated with the ability to work independently; organized and adaptable
  • Strong follow-up skills are crucial
  • Proficiency in PC applications, including database management and internet-based systems
  • An associate degree or equivalent experience is preferred