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Operations Support Specialist
2 months ago
Keter Environmental Services LLC is a leading managed service provider in the waste management sector. We specialize in offering a comprehensive outsourced waste management consolidation service tailored for businesses with extensive operational footprints. Our clientele spans across various industries throughout the United States and Canada, enabling us to deliver significant cost efficiencies and streamlined invoicing processes, alongside effective recycling and sustainability initiatives.
Our Mission: We are dedicated to delivering waste and recycling management solutions characterized by exceptional customer service, cutting-edge technology, and a steadfast commitment to transparent and collaborative partnerships.
Our Motto: Acknowledge. Respond. Follow-up. This is our standard.
Exciting Development: Keter Environmental Services has recently merged with Waste Harmonics, enhancing our capabilities in environmental solutions. Be part of this transformative journey in sustainability.
Comprehensive Benefits Package
- Medical Insurance - The high deductible option is fully covered for employees and their dependents.
- Health Savings Accounts (HSA) with generous employer contributions.
- Dental Insurance - The company covers 100% of the costs for employees and their dependents.
- Holidays - Six paid holidays and two floating holidays.
- Paid Time Off - Employees begin accruing 15 days of paid time off immediately upon hire.
- 401(k) Retirement Savings with Company Match; Immediate Vesting.
- Short & Long Term Disability Insurance / Term Life Insurance - The company pays the full premium.
- Employee Assistance Program (EAP).
- Complimentary lunch - Offered every Tuesday and Thursday with a variety of options.
Key Responsibilities:
The primary duties of the Operations Support Specialist include managing service schedules for commercial clients, investigating and resolving service-related issues, and coordinating with vendors to ensure service delivery.
Additional responsibilities may involve assisting with special projects, addressing billing discrepancies with vendors, and performing other assigned tasks.
Work Schedule: This position requires in-office presence five days a week.
Compensation: The hourly wage for this role ranges from $20 to $26.
Customer Service Responsibilities:
- Deliver exceptional service to every client through phone and email communication.
- Manage service requests efficiently.
- Maintain precise and comprehensive records.
- Engage with clients and vendors in a professional and courteous manner.
- Collaborate with vendors to ensure optimal service levels are met.
- Exhibit a commitment to professional growth and learning.
Qualifications:
- Prior experience in customer service is essential; experience in the waste management sector is advantageous.
- The ideal candidate will possess strong verbal and written communication skills.
- Self-motivation and the ability to work independently are crucial, along with organizational skills and flexibility.
- Strong follow-up skills are necessary.
- Proficiency in PC usage, including database management, email, and internet applications.
- An associate degree or equivalent experience is preferred.
