Healthcare Outreach Coordinator

2 weeks ago


Greensboro, North Carolina, United States Signify Health Full time
  • Starting hourly wage: $15.00, with unlimited potential for monthly commissions.
  • Mandatory training: 3 weeks of compensated training, Monday to Friday, 8AM-4:30PM.
  • Operating hours: Monday to Sunday, 7AM – 9PM (shift assigned upon hiring).
  • Employee benefits: Comprehensive benefits package, paid time off, tuition assistance, and more.

About the position and the organization:
Become part of an energetic team at Signify Health, a firm committed to enhancing lives through innovative healthcare solutions. As a vital member of the Member Engagement team, your role will involve reaching out to Medicare Advantage and Medicaid plan members to facilitate essential healthcare evaluations.

Key Responsibilities:

  • Conduct 50 outbound calls each hour to arrange healthcare evaluations.
  • Adhere to approved scripts, ensuring member comprehension while maintaining professionalism.
  • Exhibit a positive and enthusiastic attitude towards clients and colleagues.
  • Meet daily productivity and quality benchmarks in either an office or remote environment.
  • Coordinate appointments and track performance metrics effectively.
  • Promptly report issues to supervisors and engage in coaching sessions.
  • Uphold privacy regulations when managing health information.

Qualifications:

  • High School Diploma is preferred.
  • 1+ year of call center experience or 2+ years of general work experience is required.
  • Previous experience in outbound calling or high-volume environments is preferred.
  • Capability to operate efficiently in a metrics-focused setting.
  • Exceptional communication and persuasive abilities.
  • Strong computer proficiency and multitasking skills.

Benefits include:

  • Medical, Dental, and Vision insurance plans.
  • 401K, stock purchase options, and tuition reimbursement.
  • Employee discount programs.

Remote Work Requirements:

To qualify, reliable internet service (10MB upload/download) is essential. Equipment will be provided by the company; however, personal workspace furniture is required.

Employment Conditions:

  • A successful background check is mandatory.


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