Student Support and Assessment Coordinator

6 days ago


Greensboro, North Carolina, United States UNC Greensboro Full time
Job Summary

The University of North Carolina at Greensboro is seeking a highly motivated and detail-oriented Graduate Assistant to join our Office of Accessibility and Resources for Students (OARS) team. As a Graduate Assistant for Student Support and Outreach, you will play a critical role in providing support, education, and outreach to the campus community, working with students individually and in groups, and creating and supporting departmental projects, including assessment initiatives.

Key Responsibilities
  • Provide support and resources to students with disabilities, including mental health concerns, learning disabilities, and autism.
  • Meet individually with students, actively listen to their concerns, and assist them in prioritizing and problem-solving.
  • Serve as a resource to students, faculty, staff, and others who may need assistance managing a wide range of questions and concerns.
  • Respond appropriately to confidential matters and refer to other support resources as needed.
  • Coach students on appropriate communication with faculty, staff, and other students.
  • Assist with answering questions from faculty, staff, families, students, and the community.
  • Provide outreach to students who have personal and/or academic concerns.
  • Serve with other OARS members in a rotation schedule to assist walk-in students.
  • Cross-train on assessing reasonable accommodations for students with disabilities.
  • Assist in facilitating accommodated testing.
Marketing and Communications
  • Assist in the development and revision of OARS publications and manuals.
  • Maintain and further develop OARS' social media presence.
  • Review and edit forms and webpage information.
Outreach and Community Enhancement Initiatives
  • Plan, implement, and evaluate disabilities awareness and support programs.
  • Assist in coordinating outreach initiatives for faculty, staff, and students of the UNCG community.
  • Represent OARS at campus events, such as the SOAR Expo, Rawkin' Welcome Week, Homecoming, and other campus programs and events as needed.
  • Present on various disability-related topics, programs, and services provided by OARS and other areas for classes, campus offices, and other groups upon request.
Assessment
  • Assist the Assistant Director in creating, maintaining, and updating the departmental assessment plan.
  • Create and update surveys using Qualtrics, Microsoft, and other tools to gather data.
  • Assist the Assistant Director in gathering data, interpreting results, reporting findings, and creating action plans to assess and enhance the effectiveness of OARS' programs and services.
General Administrative Responsibilities
  • Respond to inquiries about the department and its processes to persons either in person, by phone, or by email.
  • Work on special projects as assigned by OARS personnel as needed.
  • Participate in University-wide committees associated with OARS.
  • Assist OARS in providing and scheduling professional development/in-service opportunities for faculty and staff.
  • Attend regular staff meetings.
  • Mentor undergraduate student assistants.
  • Other duties as assigned.
Work Hours and Environment

The Graduate Assistant must be enrolled in at least six (6) credit hours per semester, fully admitted into a degree program (not provisional), and is responsible for working 20 hours per week at a minimum of 2 hours each day (Monday through Thursday) and a minimum of 4 hours on Friday. Although the hours are typically Monday through Friday during regular business hours of 8 a.m. to 5 p.m., some earlier mornings, later evenings, and weekends may be required on a minimal basis during certain times of the year.

Additional Terms of Employment

If the departmental budget permits, the Graduate Office Assistant may be offered the opportunity to work over the summer.

Minimum Qualifications
  • Maintain academic good standing at all times.
  • Be enrolled full-time, which is generally a minimum of 9 credits.
  • Make satisfactory progress toward your degree as defined by your academic program and the Graduate School.
  • Meet the requirements to be eligible for employment in the U.S.
Required Skills or Prerequisites
  • Excellent time management.
  • Excellent oral and written communication.
  • Well-developed presentation skills.
  • Strong computer and social media skills.
  • The ability to work with a diverse group of people and build positive rapport with a variety of constituents.
  • The ability to take initiative and meet deadlines.
  • Problem-solving skills.
  • Dependable.
  • Attention to detail.
  • The ability to work independently and collaboratively with a team.
  • Flexibility and sound judgment.
  • Customer service experience and/or orientation is expected.


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