Patient Care Facilitator
2 weeks ago
- Individualized Attention: Our approach prioritizes tailored, one-on-one care for every patient.
- Team-Oriented Environment: We cultivate a nurturing and collaborative team culture, enjoying shared experiences both in and out of the workplace.
- Community Involvement: We actively engage with various organizations to contribute positively to our community.
The Patient Care Facilitator acts as the initial point of contact for patients and visitors at No Limits PT, ensuring a friendly and supportive atmosphere. This role encompasses managing patient interactions in person and via phone, coordinating administrative duties, verifying insurance details, and providing essential clerical assistance to the Physical Therapy team. This position reports directly to the CEO.
Key Duties:
- Patient Engagement:
- Welcome and assist all patients and visitors upon their arrival.
- Deliver a warm, professional reception to callers and efficiently manage phone inquiries.
- Administrative Assistance:
- Ensure a tidy, organized waiting area, restroom, and workspaces, following clinic protocols and standards.
- Handle incoming phone calls, voicemails, faxes, and emails promptly throughout the day.
- Collect patient payments at the time of service and assist with the patient intake process.
- Appointment Scheduling & Coordination:
- Accurately input and maintain patient and insurance information in the scheduling system.
- Manage appointment calendars, including filling canceled or no-show slots and ensuring patients are scheduled for future visits.
- Contact new patient referrals within 24 hours to arrange their initial appointment.
- Assist in scheduling follow-up visits and managing waitlists.
- Insurance Oversight:
- Verify insurance benefits, clearly communicate them to patients, and track insurance authorizations.
- Submit necessary insurance authorization requests promptly.
- Follow up with patients regarding outstanding balances and coordinate with healthcare providers to request patient information as needed.
- Additional Responsibilities:
- Perform other tasks and responsibilities as assigned by the No Limits PT CEO.
- Strong organizational and time management skills.
- Attention to detail and a commitment to high standards.
- Proficiency with computer systems and office software.
- Self-driven, capable of multitasking in a dynamic environment.
- Excellent interpersonal and communication abilities.
- Accurate typing and proofreading skills.
- Experience in administrative roles; experience in a medical office is preferred.
- Skilled in conflict resolution and managing sensitive information with professionalism.
- Part-time: 20 hours per week
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