Guest Service Ambassador
3 weeks ago
We are seeking a highly skilled Guest Service Agent to join our team at The Hoxton. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring that their stay with us is memorable and enjoyable.
Key Responsibilities:
- Assist guests with check-in and check-out, as well as other cashiering duties
- Review arrival lists and prepare compendiums prior to guests' arrival and check-into system if necessary
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
- Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service
- Liaise closely with other relevant departments to ensure that guests requests and needs are met
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
- Handle guests' complaints and comments tactfully and efficiently
- Handling guests' mails, messages, and answering of phone calls
- Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
- Be vigilant in regard to in-house credit matters and act upon any discrepancies
- Alert Security or Duty Manager of suspicious looking person(s) / articles
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Attend all briefings, meetings and trainings as assigned by management
- Be well versed in hotel fire & life safety/emergency procedures
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Requirements:
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Ability to work cohesively and collaboratively as part of a team
- Detailed & service oriented with an eye for detail to be self-motivated and energetic
- Recognized commitment to Guest Service and exceeding guest expectations
- Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
- An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint)
About The Hoxton:
The Hoxton is a unique and vibrant hotel that offers a truly exceptional guest experience. We are committed to providing our guests with the highest level of service and ensuring that their stay with us is memorable and enjoyable.
Why work for The Hoxton?
We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team members are passionate about delivering exceptional customer service and are committed to making a positive impact on our guests' lives.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].
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