Overnight Guest Service Ambassador

3 weeks ago


Washington, United States Kimpton Hotel Full time

Job Summary

We are seeking a skilled Overnight Guest Service Agent to join our team at the Kimpton George Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities

  • Registration and check-out of hotel guests
  • PBX operations, mail and message service
  • Providing outstanding service to guests, including special requests and VIP treatment
  • Acting as an advocate for the hotel and developing relationships with guests
  • Reviewing arrivals, checking in and out guests, and completing tasks on the appropriate checklist
  • Following established key control policy and ensuring proper credit policies are followed
  • Submitting lost and found articles and familiarizing yourself with fire and emergency procedures
  • Opening, securing, and balancing the daily shift bank, including counting and verifying cash, check, and credit card transactions
  • Monitoring room availability and reviewing the selling status of the hotel using yield management system

Requirements

  • Previous experience in a Front Desk or customer-facing role
  • High school diploma or general education degree (GED) required
  • Knowledgeable of the immediate area, services, attractions, and events
  • Flexible schedule, able to work overnights, weekends, and holidays
  • Ability to work well under pressure and communicate effectively with other departments

About Us

We are a boutique hotel that values diversity, inclusivity, and individuality. We believe that our employees are the heart of our business and strive to create a culture that reflects the diversity of our guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives.

What We Offer

We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, 401k, and other perks. We are committed to creating a work environment that is supportive, inclusive, and empowering.



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