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AV Support Specialist

2 months ago

Orlando, Florida, United States Beep Inc Full time

Beep Inc is seeking a highly skilled AV Support Specialist to join our team at our headquarters in Orlando, FL. As a key member of our Command Center, you will play a critical role in ensuring the smooth operation of our autonomous fleet.

Key Responsibilities:

  • Oversee the operations of Beep's autonomous fleet using a combination of internal and vendor applications.
  • Act as the primary point of contact for operational issues and provide timely resolutions.
  • Track, diagnose, resolve, and report on all issues related to autonomous software, systems, and mechanics.
  • Coordinate and implement software upgrades across our fleet of autonomous vehicles.
  • Collaborate with vendor support teams as needed to ensure seamless operations.
  • Analyze data logs generated from shuttle activities and provide insights to improve fleet performance.
  • Develop and present technical documents, including SOPs, Excel spreadsheets, and data visualizations.

Requirements:

  • Associate or Bachelor's degree in engineering or a related STEM field.
  • 1-2 years of experience in a technical field or within an IT customer support role.
  • Strong analytical skills, with the ability to learn and work with complex software systems.
  • Ability to understand and present high-level data.
  • Ability to confidently and accurately multitask issues.
  • Ability to work independently and as part of a team.
  • Excellent communication skills and ability to effectively interact with clients.
  • Enthusiasm for emerging technologies and a willingness to learn.

Additional Requirements:

  • Ability to work a shift schedule, including nights and weekends.
  • Effective communication skills in English.
  • Ability to maintain good relations with employees, supervisors, and contractors.
  • Ability to visually inspect tools, vehicles, equipment, and/or machines.
  • Pass a background check.
  • Hold a valid FL driver's license and maintain a good driving record.
  • Pass Beep AV operator training and certification.