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Medical Office Administrative Specialist
2 months ago
Compensation Details:
Salary commensurate with experience.
Position Overview:
Planned Parenthood of Orange and San Bernardino Counties is seeking a full-time Medical Office Administrative Specialist.
This administrative role encompasses all responsibilities assigned to front office personnel.
Key responsibilities include welcoming and registering patients, preparing necessary documentation, scanning files, verifying insurance coverage, collecting payments and donations, gathering identification, managing phone communications, and coordinating appointments.
A commitment to providing exceptional customer service in a compassionate and non-judgmental manner is essential.
At PPOSBC, we recognize the significance of a comprehensive benefits program and are committed to offering unique benefits that cater to the needs of you and your family.
A competitive benefits package featuring medical, dental, and vision coverage for you and eligible dependents, life insurance, and long-term disability coverage.
Generous vacation, sick leave, and holiday benefits.
Substantial 401(k) matching contributions and additional perks.
For a detailed overview of our benefits, please visit our career site.
Qualifications:
A high school diploma or equivalent education along with relevant experience is required.
1-3 years of continuous job experience is necessary.
Experience in healthcare or as a general receptionist is required.
Bilingual Spanish is preferred but not mandatory. Some roles may necessitate bilingual capabilities (reading, writing, and speaking). If required, candidates will be assessed for proficiency prior to an offer.
Responsibilities:
To excel in this position, an individual must effectively perform each essential duty. The requirements listed below represent the knowledge, skills, and/or abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Comply with the agency's policies, procedures, and protocols, which may include successfully completing agency, regional, and/or state certification requirements.
Adhere to affiliate goals and policies regarding professionalism, wait times in-clinic, and the system for addressing client complaints.
Engage in health center initiatives to meet established productivity goals.
Contribute to health center/affiliate efforts to achieve set revenue cycle objectives.
Perform the following tasks:
Welcome patients, manage phone calls, direct inquiries, and schedule appointments.
Prepare patient charts, ensuring completeness, accuracy, and proper assembly.
Accurately input and update patient data in the computer system.
Maintain patient records.
Evaluate client financial situations, which may involve verifying insurance, health plan authorizations, and collecting fees according to agency guidelines, completing necessary forms, and obtaining signatures as per agency policy.
Complete relevant financial/statistical documentation for clients.
Monitor clinic operations.
Coordinate appointments for family planning services, including but not limited to contraceptive and abortion services.
Execute clerical and administrative tasks as directed by management.
CORE COMPETENCIES – WE CARE:
Welcoming:
Anticipates customer needs and prioritizes satisfaction and service. Resolves issues promptly and efficiently. Maintains a positive and professional demeanor. Seizes opportunities to assist team members, stakeholders, and other departments.
Equitable:
Fosters equitable access and opportunities for all through education, practicing inclusive behavior, amplifying diverse voices, creating spaces for open dialogue, and listening without judgment.
Values and promotes diversity within our agency.Confidential:
Respects the confidentiality of information shared by patients, employees, and vendors. Adheres to all policies and laws protecting private and privileged information.
Accessible:
Is approachable and open-minded, fair, and receptive to feedback. Demonstrates effective listening skills and is a collaborative team player.
Respectful:
Values diversity and treats everyone with dignity and courtesy. Is dependable and considerate of others' time and commitments.
Empathetic:
Shows genuine interest and understanding of others' feelings, attitudes, and reasoning. Maintains a patient, flexible, and understanding demeanor that is open and non-judgmental.
Disclosures:
Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer.
Applicants will be considered for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status, or any other federally or state-protected class.
We are dedicated to fostering an inclusive workplace that values diversity, equity, and inclusion.Minimum Salary Range:
USD $44,175.24/Yr.
Maximum Salary Range:
USD $52,084.86/Yr.
