Client Services Liaison

3 weeks ago

Washington, Washington, D.C., United States Open Systems Healthcare Full time

Unlock Your Potential as a Client Services Representative

At Open Systems Healthcare, we're on a mission to revolutionize traditional homecare concepts. Our dynamic team is comprised of motivated professionals who thrive in a fast-paced environment, always striving for growth and excellence.

As a Client Services Representative, you'll be the point of contact for our caregiving staff and consumers, requiring exceptional case and crisis management, sales, and communication skills. Your day will be filled with diverse and dynamic responsibilities, including:

  • Caregiver Management: Supervise, schedule, develop, and evaluate the performance of our caregiving staff.
  • Business Development: Identify and pursue growth opportunities that contribute to branch goals.
  • Community Relationships: Build relationships with facilities, support coordinators, charitable partners, and the community.
  • Consumer Care: Staff cases to specific care needs and personalities, ensuring exceptional communication and support.
  • On-Call: Participate in a rotation with your team to provide around-the-clock support for our consumers.

We're looking for individuals who embody our core values and vision, possessing the following characteristics:

  • Focused: Ability to tune out distractions and prioritize tasks effectively.
  • Personality: A strong, outgoing personality that thrives in a dynamic environment.
  • Juggler: Capacity to manage multiple tasks simultaneously, often with ease.
  • Hat-wearer: Willingness to adapt to various roles and responsibilities.
  • Questioner: A curiosity-driven individual who seeks solutions and challenges the status quo.
  • Empathizer: Ability to connect with consumers on a personal level, providing exceptional care and support.
  • Growth-seeker: Desire for professional growth and development within our dynamic company.

Key skills for success in this role include:

  • Fast-Paced Situations: Remaining calm and professional during peak busy-ness.
  • Communication: Exceptional interpersonal skills.
  • Managing Consumers: Attentive to their needs and care services, always putting them first.
  • Confidentiality: Working in accordance with HIPAA and respecting consumers' privacy.
  • Time Management: Ability to complete multiple tasks on a daily basis and stay organized.
  • Effective Leadership: Responsible for your team of caregivers and their consumers' care, fostering a culture that aligns with our core values and vision.

Required credentials include:

  • Behavioral Health and Homecare experience (preferred but not required).
  • On-call experience (preferred but not required).
  • High volume scheduling and schedule management experience.
  • Evidence of a Tuberculosis screening that meets CDC guidelines.
  • A reliable form of transportation.

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