Personal Lines Insurance Client Service Representative

2 weeks ago


Valparaiso, Indiana, United States Superior Insurance Partners LLC Full time
Job Overview

Superior Insurance Partners LLC is an expanding insurance brokerage that specializes in delivering solutions for commercial lines, personal lines, and employee benefits to both businesses and individuals. Our firm collaborates with independent insurance agencies across the Midwest and Eastern United States to support their objectives. With the backing of a prominent private equity firm, Superior is dedicated to generating value for all stakeholders by providing customized plans and resources to our agency partners.

We are on the lookout for a Customer Service Specialist focused on Personal Lines to become a part of our team. The successful candidate will play a key role in delivering outstanding customer service to our clients, managing a portfolio of accounts, and working closely with the sales team to meet collective targets.

Key Responsibilities:

  • Efficiently manage incoming client communications
  • Evaluate client requirements and propose suitable solutions
  • Process quotes, endorsements, certificates, and renewals
  • Establish and nurture trusting relationships through effective communication
  • Deliver precise information and solutions to clients
  • Address client complaints and ensure follow-up for resolution
  • Maintain accurate customer records and manage account processing

Qualifications:

  • At least 2 years of experience in client service within personal lines insurance
  • Possession of a Property and Casualty Insurance License is mandatory
  • Familiarity with agency management systems such as Applied Epic
  • Proficient in Microsoft Office Suite


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