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Customer Service Specialist

2 months ago


Valparaiso, Indiana, United States Superior Insurance Partners LLC Full time
Position Overview

Superior Insurance Partners LLC is an expanding insurance brokerage that specializes in delivering solutions for commercial lines, personal lines, and employee benefits to both businesses and individuals. Our firm collaborates with independent insurance agencies across the Midwest and Eastern United States to assist them in reaching their objectives. Supported by a prominent private equity firm, Superior is dedicated to generating value for all stakeholders by providing customized plans and resources to our agency partners.

We are on the lookout for a Customer Service Specialist focusing on Personal Lines to become a vital part of our team. The successful candidate will play a key role in delivering outstanding customer service to our clients, managing a portfolio of accounts, and working closely with the sales team to meet organizational targets.

Key Responsibilities:

  • Efficiently manage incoming client communications
  • Evaluate client requirements and propose appropriate solutions
  • Process quotes, endorsements, certificates, and renewals
  • Establish trustworthy relationships through effective communication
  • Deliver precise information and solutions to clients
  • Address client complaints and ensure follow-up for resolution
  • Maintain accurate customer records and manage account processing

Qualifications:

  • At least 2 years of experience in client service within personal lines insurance
  • Possession of a Property and Casualty Insurance License is mandatory
  • Familiarity with agency management systems such as Applied Epic
  • Proficient in Microsoft Office Suite