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Insurance Service Representative

2 months ago

Valparaiso, Indiana, United States Superior Insurance Partners LLC Full time
Position Overview

Superior Insurance Partners LLC is an expanding insurance brokerage dedicated to delivering commercial and personal insurance solutions, along with employee benefit offerings to both businesses and individuals. Our firm collaborates with independent insurance agencies across the Midwest and Eastern United States to empower them in reaching their objectives. Supported by a prominent private equity firm, Superior is committed to generating value for all stakeholders by providing customized plans and resources to our agency partners.

We are on the lookout for a Customer Service Representative specializing in Personal Lines to become a vital part of our team. The selected candidate will play a key role in delivering outstanding customer service, managing a portfolio of clients, and working closely with the sales department to meet shared objectives.

Key Responsibilities:

  • Efficiently manage incoming client communications
  • Evaluate client requirements and propose appropriate solutions
  • Oversee quoting, endorsements, certificates, and renewals
  • Establish and nurture trusting relationships through effective communication
  • Deliver precise information and solutions to clients
  • Address client complaints and ensure follow-up for resolution
  • Maintain accurate customer records and manage account processes

Qualifications:

  • At least 2 years of experience in client service within personal lines insurance
  • Possession of a Property and Casualty Insurance License is mandatory
  • Familiarity with agency management systems such as Applied Epic
  • Proficient in Microsoft Office Suite