National Field Support Specialist

1 week ago


Irving, Texas, United States Spectrum Full time
About the Role

We are seeking a highly skilled and motivated National Field Support Agent to join our team. As a key member of our Field Operations department, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.

Key Responsibilities
  • Provide technical support to Field Technicians in troubleshooting and resolving internet, video, and telephone issues for customers.
  • Use a range of computer programs and tools to help resolve technical issues in real-time.
  • Interface directly with customers to resolve their issues and provide exceptional customer service.
  • Work in a 24/7 call center environment with a variety of integrated functions.
Requirements
  • High School Diploma or equivalent.
  • Technical skills: MS Office and computer literate.
  • Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn.
  • Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays.
What We Offer
  • Competitive pay and benefits package.
  • Opportunities for growth and career advancement.
  • A dynamic and inclusive work environment.
  • Access to paid training and education benefits.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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