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Technical Support Agent

2 months ago

Irving, Texas, United States Spectrum Full time
About the Role

Spectrum is seeking a highly skilled and motivated National Field Support Agent to join our team. As a key member of our Field Operations department, you will play a critical role in supporting our Field Technicians in resolving service issues at customer locations.

Key Responsibilities
  • Provide technical support to Field Technicians in troubleshooting and resolving service issues
  • Use advanced technical skills and computer programs to resolve internet, video, and telephone issues for customers
  • Act as a traffic controller for our Field Technicians, ensuring efficient and timely service delivery
  • Interface directly with customers to resolve their issues and provide exceptional customer service
What You'll Enjoy
  • Working with a dynamic team to complete provisioning, device configuration, troubleshooting, and signal measurements
  • Solving complex technical issues in real-time using the latest technology and tools
  • The fast-paced environment, which makes each workday exciting and challenging
  • Building professional networks and opportunities for growth and career progression
Requirements
  • High School Diploma or equivalent
  • Technical skills: MS Office and computer literate
  • Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn
  • Schedule: Ability to work a variety of schedules, including mornings, nights, weekends, overnights, and holidays
Preferred Qualifications
  • 2 or more years of experience in telecommunications, call center, or high-speed data, video, or voice experience
  • College coursework or equivalent experience in technology
About Spectrum

Spectrum is a leading provider of telecommunications services, serving over 32 million customers across 41 states. We are committed to delivering exceptional services and experiences to our customers, and we are seeking talented individuals to join our team.