General Manager

6 days ago


Maryland City, Maryland, United States Quorum Hotels Full time
Job Summary

We are seeking an experienced Executive Hotel Manager to lead our team at Quorum Hotels. As a key member of our management team, you will be responsible for maximizing guest, employee, and owner satisfaction by leading our hotel operations while providing support to other assets in the Columbia area.

Key Responsibilities
  • Hotel Operations: Lead the hotel management team to ensure efficient operations, focusing on quality and profitability through revenue generation and cost controls.
  • Leadership: Develop and implement approved training programs to enhance managerial and hourly employee skills, leading bi-weekly one-on-ones with Department Heads to facilitate personnel development.
  • Revenue Generation: Participate in sales efforts, meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members as necessary.
  • Financial Management: Generate and prepare financial reporting as required by Quorum Hotels, meeting all corporate-imposed deadlines and brand requirements.
  • Employee Development: Create a positive team-oriented environment that focuses on the guest, through employee development and motivation.
  • Quality Assurance: Ensure completion and execution of Preventative Maintenance and Deep Cleaning Programs through daily and/or weekly inspections with the Housekeeping Manager and Property Engineer.
  • Communication: Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
  • Safety and Security: Maintain procedures for handling hotel safety (OSHA, Work Comp, Bloodborne Pathogens, COVID, fire and safety training) to ensure safe working conditions and security, following Quorum Hotels' quarterly safety audit and submitting to corporate human resources.
Requirements
  • At least 5+ years of progressive experience in an Executive and/or Leadership role in a lifestyle or all-suites hotel.
  • Previous leadership experience required.
  • Must be proficient in Windows Operating Systems.
  • Hilton experience preferred.


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