Customer Experience Manager

3 weeks ago


Boston, Massachusetts, United States Jerry Full time
About Jerry

Jerry is America's first and only AllCarTM app. We are redefining and radically improving how people manage owning a car, one of their most expensive and time-consuming assets.

Backed by artificial intelligence and machine learning, Jerry simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. From car insurance and financing to maintenance and safety, Jerry does it all.

We are the #1 rated and most downloaded app in our category with a 4.7-star rating in the App Store. We have more than 5 million customers — and we're just getting started.

Jerry was founded in 2019 by serial entrepreneurs and has raised more than $240 million in funding.

We are looking for a talented Operations Director to join our team and help us achieve our ambitious goals.

Key Requirements:
  • Experience managing a team of 50+ inbound contact center agents in a fast-paced, high-volume environment.
  • Proven track record of driving team performance indirectly through first-line people managers.
  • Experience making improvements to processes and training to increase team efficiency.

Estimated Salary: $150,000 - $200,000 per year, depending on experience.



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