Customer Experience Associate Lead
1 month ago
At Hertz, we are committed to delivering exceptional customer experiences that drive loyalty and retention. Our team of professionals works together to create a culture of empowerment, where employees are equipped to provide outstanding service that meets the evolving needs of our customers.
Role OverviewWe are seeking a highly skilled Customer Experience Associate Lead to join our team. This individual will be responsible for providing world-class customer service, resolving issues promptly, and ensuring a seamless experience for our customers.
Key Responsibilities- Deliver exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.
- Work closely with the management team to analyze Net Promoter Score (NPS) results, identify areas for improvement, and develop strategies to enhance customer satisfaction.
- Provide guidance, feedback, and coaching to employees to ensure they understand customer needs and provide excellent service.
- Ensure compliance with corporate policies and procedures, administering and enforcing them across all staff.
- Minimum 3 years of experience in customer service, operations, and sales.
- Rental car experience is a plus.
- Excellent communication, problem-solving, and leadership skills.
- Able to work effectively in a fast-paced environment, prioritizing tasks and meeting deadlines.
- Competitive hourly rate: $19.75/hour.
- Monthly incentive pay.
- An extensive range of benefits, including medical, dental, vision, retirement programs, paid parental leave, and employee assistance programs.
- Opportunities for career growth and development.
If you are passionate about delivering exceptional customer experiences and have the skills and qualifications to succeed in this role, please apply today
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