Process Improvement Associate

7 days ago


New York, New York, United States Accesssupports Full time

Job Summary:

We are seeking a highly skilled Quality Assurance Specialist to join our team at Accesssupports. As a Quality Assurance Specialist, you will be responsible for formulating and managing the development and implementation of goals, objectives, policies, procedures, and systems pertaining to quality assurance and control.

Key Responsibilities:

  • Coordinate and manage the implementation of quality management systems, including CIMS and ISO 9001.
  • Identify quality standards needing improvement and develop enhanced processes resulting in a higher quality product produced under more efficient methods.
  • Effectively interact with service and development teams to maintain service contracts and ensure quality requirements are met.
  • Manage and maintain the company's quality inspection process, including establishing protocols for carrying out tests and checks.
  • Collaborate with operations and purchasing staff to establish quality requirements from external suppliers and subcontractors.
  • Conduct periodic reviews with customers to solicit and compile feedback data.
  • Administer, collect, and analyze performance data and chart against defined parameters.
  • Set up and maintain controls and documentation procedures.
  • Prepare quality-related reports and presentations.

Requirements:

  • Minimum High School Diploma with 5 years of experience or AA with 10 years of experience.
  • Quality System specialist certification, ISO 9001, CIMS, and/or CARF experience a plus.
  • Passion for quality, lean efficiencies, and customer service.
  • Ability to facilitate multiple priorities.
  • Excellent oral and written communication skills.
  • Ambition to grow with our changing and evolving environment.
  • Must have an excellent driving record and valid license. Some travel is required.


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