Process Improvement Associate
7 days ago
Job Summary:
We are seeking a highly skilled Quality Assurance Specialist to join our team at Accesssupports. As a Quality Assurance Specialist, you will be responsible for formulating and managing the development and implementation of goals, objectives, policies, procedures, and systems pertaining to quality assurance and control.
Key Responsibilities:
- Coordinate and manage the implementation of quality management systems, including CIMS and ISO 9001.
- Identify quality standards needing improvement and develop enhanced processes resulting in a higher quality product produced under more efficient methods.
- Effectively interact with service and development teams to maintain service contracts and ensure quality requirements are met.
- Manage and maintain the company's quality inspection process, including establishing protocols for carrying out tests and checks.
- Collaborate with operations and purchasing staff to establish quality requirements from external suppliers and subcontractors.
- Conduct periodic reviews with customers to solicit and compile feedback data.
- Administer, collect, and analyze performance data and chart against defined parameters.
- Set up and maintain controls and documentation procedures.
- Prepare quality-related reports and presentations.
Requirements:
- Minimum High School Diploma with 5 years of experience or AA with 10 years of experience.
- Quality System specialist certification, ISO 9001, CIMS, and/or CARF experience a plus.
- Passion for quality, lean efficiencies, and customer service.
- Ability to facilitate multiple priorities.
- Excellent oral and written communication skills.
- Ambition to grow with our changing and evolving environment.
- Must have an excellent driving record and valid license. Some travel is required.
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