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Process Improvement Analyst

2 months ago

New York, New York, United States Building Service 32BJ Benefit Funds Full time
Job Description

About Us:

Building Services 32BJ Benefit Funds is dedicated to managing a comprehensive range of benefits including Health, Pension, Retirement Savings, Training, and Legal Services for over 100,000 SEIU 32BJ members. Our goal is to significantly enhance the lives of our members by delivering high-quality benefits and services. We uphold five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). These values guide our employees to embrace innovative approaches, take proactive steps for organizational improvement, foster an environment of trust and respect, pursue positive outcomes, and collaborate effectively with colleagues.

In the coming years, 32BJ Benefit Funds aims to further advance innovation, equity, and technological insights to enhance the lives of our dedicated members and their families. We leverage state-of-the-art technology such as M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Our technology investments have enabled us to gather and analyze extensive data insights that influence health insurance legislation and propose new health policies. Our initiatives have rallied numerous leaders, highlighting the ongoing work that lies ahead.

Position Summary:

As a Business Process Analyst, you will be integral to the collaborative development of impactful data-driven solutions that align with the mission of 32BJ Health Fund to provide high-quality and affordable healthcare to union members. The Business Process Analyst will be tasked with identifying, implementing, and supporting operational projects and processes aimed at automation. Working alongside the Process & Quality Engineering team, you will research and design innovative projects, prepare, and present ideas to enhance existing processes. This role involves analyzing data to create and maintain new systems or optimize current processes. The ideal candidate is technically proficient, highly organized, detail-oriented, quick to learn, adaptable, and collaborative within a small yet dynamic team.

Primary Duties and Responsibilities:

  • Gather, review, analyze, and maintain business requirements documentation.
  • Foster strong working relationships with team members, vendors, and stakeholders.
  • Evaluate, conceptualize, develop, and enhance existing processes and systems using SQL and other programming languages.
  • Engage with vendors, stakeholders, and other departments to manage risks and ensure timely issue resolution.
  • Monitor and track multiple projects and associated tasks in a fast-paced environment.
  • Analyze and interpret data to identify operational trends, patterns, and opportunities for quality improvement or new processes.
  • Conduct data validation, quality reviews, create test cases, and perform user acceptance testing (UAT).
  • Collaborate with business and support leads to document project processes (business requirements documents, AS-IS & TO-BE workflows, Data Flow diagrams, Solution Design Specifications, test plans, test cases, policies and procedures, job aids, etc.).
  • Document progress updates, issue logs, and other tools to ensure smooth project execution.
  • Provide operational support for ad hoc projects to ensure deliverables are met.
  • Support the implementation and maintenance of Data Governance policies and standards for data and data systems within your domain.
  • Create comprehensive documentation (user guides, quick starts, schemas, and data dictionaries) of established data structures and use cases.

Qualifications:

  • Bachelor's degree or equivalent experience.
  • 2+ years of full-time experience or demonstrated success in identifying processes and projects for improvement, leading requirements gathering and validation, and writing functional and non-functional business requirements.
  • Prior experience with data warehousing projects and SDLC; experience with data migration projects from on-premises to cloud is highly desirable.
  • Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, and Visio; expert proficiency in Excel.
  • Proficient in Structured Query Language (SQL) and SQL Server Management Studio.
  • Familiarity with dashboard software such as Tableau, QlikView, or Power BI.
  • Knowledge of Microsoft Dynamics CRM Platform is preferred.