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Process Improvement Associate
2 months ago
Oscar Health is seeking a dedicated Process Improvement Associate to contribute to our Eligibility & Billing Optimization team.
At Oscar, we pride ourselves on being a pioneering health insurance provider, leveraging a comprehensive technology platform to enhance member experience. Established in 2012, our mission is to create a health insurance model that feels personal and supportive.
Role ResponsibilitiesIn this role, you will collaborate with various business and technical stakeholders, advocating for departmental needs in broader strategic initiatives and addressing internal process challenges. Your primary focus will be on the design, enhancement, and execution of operational processes aimed at meeting organizational objectives. Key tasks include:
- Leading comprehensive management of cross-functional projects, which encompasses project planning, stakeholder engagement, and fostering collaborative relationships.
- Assessing departmental performance through data collection, analysis, and the development of actionable metrics.
- Working closely with internal and external stakeholders to devise effective implementation and communication strategies for change management.
- Mentoring team members to support their professional growth and development.
- Ensuring compliance with relevant laws and regulations.
- Performing additional duties as assigned.
- Minimum of 3 years of experience in operations, health insurance, data analysis, engineering, or consulting.
- At least 2 years of proficiency in data analysis tools such as Excel, SQL, or Python.
- Experience in managing projects from inception to completion for a minimum of 2 years.
- Demonstrated ability to design and enhance workflows and related operational procedures.
- Familiarity with process improvement methodologies, including Lean and Six Sigma.
- Bachelor's degree in Engineering, Business Administration, or a related field.
- Lean Six Sigma Green Belt certification or higher.
- Equivalent experience in lieu of a degree may be considered.
Oscar Health is committed to fostering an inclusive environment where every individual can thrive. We are an Equal Opportunity Employer, dedicated to providing a workplace free from discrimination and supporting diverse perspectives.
Compensation Transparency: The base salary for this position varies by location and is determined by factors such as skills, education, and experience. Full-time employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and retirement plan participation.
Accommodations: Oscar Health is dedicated to ensuring that all applicants are evaluated based on their qualifications. If you require reasonable accommodations during the application process, please reach out to our Benefits Team.
