Front Desk Agent

24 hours ago


Sioux Falls, South Dakota, United States Holiday Inn Express & Suites - Southwest Full time
Job Title: Front Desk Night Auditor

We are seeking a highly skilled and customer-focused Front Desk Night Auditor to join our team at Holiday Inn Express & Suites - Southwest.

Key Responsibilities:

  • Take reservations over the phone and ensure accurate and efficient check-in and check-out processes.
  • Handle confidential information with discretion and maintain the highest level of professionalism.
  • Perform end-of-day procedures, including setting up breakfast items and recording information in the daily log book.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Work effectively in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines.

Requirements:

  • Superior customer service skills, with the ability to provide a unique and memorable guest experience.
  • Ability to solve problems in a timely and effective manner, following company policies and procedures.
  • Excellent time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Professional demeanor, with the ability to treat others with respect and consideration.
  • Ability to lift up to 50 pounds and provide valid driver's license and proof of insurance for your own vehicle.

What We Offer:

A dynamic and supportive work environment, with opportunities for growth and development. Competitive compensation and benefits package, including health insurance, paid time off, and a 401(k) matching program.



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