Customer Service Representative

3 weeks ago

Sioux Falls, South Dakota, United States HEGG Full time

Job Summary: As a Front Desk Agent at Hegg, you will be responsible for delivering exceptional guest experiences that exceed all guest needs. You will create a positive environment and work closely with all hotel team members to ensure seamless administrative responsibilities.

Key Responsibilities:

  • Guest Interaction: Politely greet guests and resolve all guest inquiries and problems in a positive and productive manner both in person and via phone.
  • Administrative Tasks: Successfully follow all telephone, sales, and reservation processes and complete all administrative duties as assigned.
  • Team Collaboration: Work actively with the sales team and all other staff to provide excellent guest experiences.
  • Check-in/Check-out Process: Follow the check-in and check-out processes in a friendly and efficient manner.
  • Communication: Review and update the communication log regularly to stay current with developments in the hotel.
  • Facility Maintenance: Ensure the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary.
  • Core Values: Invest in our three core values of the Hegg vision:
    • We Always Find a Way
    • Be Better Every Day
    • We Are Better Together

Equal Opportunity Employer: Hegg is an Equal Opportunity / Affirmative Action Employer.

Pre-Employment Screening: Applicants for employment with Hegg Companies, Inc./Hegg Hospitality must pass a pre-employment background investigation. Any offer of employment is contingent upon successfully passing the company pre-employment screening.

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