Guest Experience Specialist
7 days ago
**Job Summary:**
We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Agent. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences that exceed our guests' expectations.
**Key Responsibilities:**
- **Greet and Assist Guests:** Politely greet guests and resolve all guest inquiries and problems in a positive and productive manner, both in person and over the phone.
- **Administrative Support:** Successfully follow all telephone, sales, and reservation processes, and complete all administrative duties as assigned.
- **Team Collaboration:** Work closely with the sales team and other staff to provide excellent guest experiences.
- **Check-In and Check-Out Processes:** Follow the check-in and check-out processes in a friendly and efficient manner.
- **Communication and Documentation:** Review and update the communication log regularly to stay current with developments in the hotel.
- **Lobby and Front Desk Maintenance:** Ensure the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary.
- **Core Values:** Invest in our three core values of the Hegg vision:
- We Always Find a Way
- Be Better Every Day
- We Are Better Together
**What We Offer:**
As an equal opportunity employer, we offer a competitive compensation package and opportunities for growth and development.
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