Guest Service Representative

5 days ago

Sioux Falls, South Dakota, United States Fairfield Inn - Sioux Falls Airport Full time

Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Fairfield Inn - Sioux Falls Airport. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
  • Book guest hotel reservations and register guests to the hotel, verifying reservation, personal information and securing payment information.
  • Answer and route calls as appropriate; take guest messages with accuracy.
  • Promote the brand loyalty program and provide recognition and benefits to all present members.
  • Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner.
  • Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
  • Responsible for cash drawer contents and transactions during shift.
  • Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
  • Process all market and retail transactions for the guests.
  • Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
  • Maintain appropriate market inventory levels, restocking when necessary.
  • Handle confidential information, including guest records, with a high degree of integrity.

Requirements

  • High School Graduate or GED required.
  • Knowledge of front desk operations and procedures, guest services and hotel services.
  • Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
  • Able to work independently and desire to participate as part of a team.
  • Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
  • Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
  • Demonstrate genuine care for customers and employees.
  • Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
  • Able to work in a fast-paced environment.

Benefits

  • PTO with immediate accrual.
  • Access 50% of your wages prior to payday.
  • Discount program for car rentals, travel, entertainment, etc.
  • Hotel Discounts Worldwide.
  • Health Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • Basic Life/AD&D and Supplemental Life Insurance.
  • Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal.
  • Employer Sponsored Long-Term Disability Coverage.
  • 401(k) with immediate match.
  • Double Time for Holidays Worked.
  • Health Savings Account.
  • Employee Assistance Program (EAP).
  • Dependent Care FSA.

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