Customer Support Specialist

2 days ago


Sandy, United States Voze Full time
Job Overview

VOZE is a cutting-edge software company that empowers sales reps to excel in their roles. We're seeking a skilled Customer Support Specialist to join our team and provide exceptional support to our customers.

This role is a hybrid position, offering the flexibility to work both onsite and remotely if needed. As a Customer Support Specialist, you'll be the first point of contact for our customers, guiding them through our innovative technology and ensuring their needs are met.

Key Responsibilities

  • Respond to customer support requests via phone and email, providing timely and friendly assistance.
  • Help customers troubleshoot technical issues and answer product-related questions.
  • Understand customer needs and recommend the right solutions to meet their goals.
  • Keep track of support requests, document interactions, and ensure issues are resolved.
  • Follow up with customers based on our service level agreements (SLAs).
  • Escalate more complex issues to our internal teams to ensure quick resolutions.

Requirements

  • A positive attitude and a desire to approach challenges with a "Founder's Mentality."
  • Some experience in customer-facing roles is a plus, but not required.
  • A passion for helping customers and ensuring they have a great experience.
  • Patience and empathy when explaining technical information to non-technical users.
  • Familiarity with customer relationship management (CRM) systems is helpful but not essential.

What We Offer

  • Competitive pay to match your dedication.
  • Flexible hours to fit your schedule.
  • A chance to work with cutting-edge AI technology.
  • A supportive, collaborative, and innovative work culture.
  • Opportunities to grow and develop professionally.


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