Customer Support Specialist
2 days ago
VOZE is a cutting-edge software company that empowers sales reps to excel in their roles. We're seeking a skilled Customer Support Specialist to join our team and provide exceptional support to our customers.
This role is a hybrid position, offering the flexibility to work both onsite and remotely if needed. As a Customer Support Specialist, you'll be the first point of contact for our customers, guiding them through our innovative technology and ensuring their needs are met.
Key Responsibilities
- Respond to customer support requests via phone and email, providing timely and friendly assistance.
- Help customers troubleshoot technical issues and answer product-related questions.
- Understand customer needs and recommend the right solutions to meet their goals.
- Keep track of support requests, document interactions, and ensure issues are resolved.
- Follow up with customers based on our service level agreements (SLAs).
- Escalate more complex issues to our internal teams to ensure quick resolutions.
Requirements
- A positive attitude and a desire to approach challenges with a "Founder's Mentality."
- Some experience in customer-facing roles is a plus, but not required.
- A passion for helping customers and ensuring they have a great experience.
- Patience and empathy when explaining technical information to non-technical users.
- Familiarity with customer relationship management (CRM) systems is helpful but not essential.
What We Offer
- Competitive pay to match your dedication.
- Flexible hours to fit your schedule.
- A chance to work with cutting-edge AI technology.
- A supportive, collaborative, and innovative work culture.
- Opportunities to grow and develop professionally.
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