Branch Operations Manager Greenville Red Banks

4 weeks ago

Greenville, North Carolina, United States Wells Fargo Full time

Why Wells Fargo:

At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow.

Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces "to grow your career" in the U.

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division.

Key Responsibilities:

  • Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
  • Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
  • Manage the schedule and the daily operations of the teller line
  • Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
  • Support customers and employees in resolving or escalating concerns or complaints
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
  • Manage allocation of people and financial resources for branch operations

This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction.

Requirements:

  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following:
  • work experience, training, military experience, education
  • Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
  • Cash handling experience
  • Ability to work a schedule that may include most Saturdays

Additional Requirements:

  • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies.
  • A current credit report will be used to assess your financial responsibility and credit fitness.
  • Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

We Value Diversity:

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employee Expectations:

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Equal Employment Opportunity:

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Disability Inclusion:

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargo.com/about/diversity-inclusion/disability-inclusion/).

Drug and Alcohol Policy:

Please see our Drug and Alcohol Policy (https://www.wellsfargo.com/about/diversity-inclusion/disability-inclusion/ to learn more.

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