Front Desk Representative

2 days ago


Orlando, Florida, United States Wyndham Deerfield Beach Resort Full time
Front Desk Agent Opportunity

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the award-winning Wyndham Deerfield Beach Resort. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.

Key Responsibilities:
  • Greet and assist guests with a warm and welcoming smile
  • Process guest arrivals and departures efficiently and accurately
  • Handle guest requests and complaints in a professional and courteous manner
  • Process payments and maintain accurate records
  • Stay up-to-date on hotel services, facilities, and special packages to provide expert recommendations
  • Monitor and update the reservations system to ensure seamless guest experiences
  • Provide concierge services, including making restaurant reservations and providing directions
  • Answer and direct incoming calls to the appropriate departments
  • Prepare and distribute guest key cards
  • Maintain a clean and organized front desk area and lobby
Requirements:
  • High school diploma or equivalent
  • Previous experience in a customer service role
  • Excellent communication and interpersonal skills
  • Ability to handle cash, credit card, and room charge transactions
  • Knowledge of hotel operations and services
  • Knowledge of local area attractions
  • Ability to work efficiently in a fast-paced environment
  • Ability to multi-task while maintaining attention to detail
  • Ability to stand for long periods of time
  • Ability to comprehend and follow instructions
  • Ability to work flexible hours, including nights, weekends, and holidays

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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