Customer Service Representative

1 month ago


San Diego, California, United States Mulligan Funding LLC Full time

About the Role:

Mulligan Funding LLC is seeking a dedicated and proactive Customer Service Specialist to join our Customer Service Group (CSG) team. The Customer Service Group reports to our VP of Account Servicing & Collections and is responsible for providing exceptional customer service and support to our clients who have recently been funded by Mulligan Funding.

Key Responsibilities:

  • Conduct proactive customer service outreach to newly funded clients, introducing the customer service team and offering support as needed.
  • Analyze customer financial data and credit history to assess the best course of action for debt resolution.
  • Follow up with clients to ensure satisfaction with their experience and to address any outstanding concerns or issues.
  • Assist customers in understanding their payment options and providing guidance on how to prevent future delinquencies.
  • Develop personalized customer service experiences by working closely with clients to create tailored solutions to their challenges.
  • Maintain thorough and accurate records of all customer interactions, payment agreements, and relevant account information in the collections database.
  • Assist the collections team in retrieving delinquent debts as needed.

Requirements:

  • Proven customer service experience in a professional setting.
  • Strong interpersonal and communication skills.
  • Ability to empathize with and prioritize customer needs.
  • Patience and problem-solving skills.
  • Knowledge of financial products and services is a plus.
  • Team player with a customer-centric mindset.

What We Offer:

  • Comprehensive medical, vision, and dental benefits.
  • Flexible Spending Accounts (FSA).
  • A fantastic 401K with matching contributions.
  • Generous sick, vacation, and holiday benefits.
  • A gym membership contribution.
  • An internal referral program.
  • Company events that foster a positive and inclusive culture.

The hourly range for this role is $24 to $28. Additional earning opportunities will be discussed upon receiving an offer of employment.

Mulligan Funding is an Equal Opportunity Employer and takes great pride in building a diverse work environment.



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