Customer Service Representative
1 month ago
About the Role:
Mulligan Funding LLC is seeking a dedicated and proactive Customer Service Specialist to join our Customer Service Group (CSG) team. The Customer Service Group reports to our VP of Account Servicing & Collections and is responsible for providing exceptional customer service and support to our clients who have recently been funded by Mulligan Funding.
Key Responsibilities:
- Conduct proactive customer service outreach to newly funded clients, introducing the customer service team and offering support as needed.
- Analyze customer financial data and credit history to assess the best course of action for debt resolution.
- Follow up with clients to ensure satisfaction with their experience and to address any outstanding concerns or issues.
- Assist customers in understanding their payment options and providing guidance on how to prevent future delinquencies.
- Develop personalized customer service experiences by working closely with clients to create tailored solutions to their challenges.
- Maintain thorough and accurate records of all customer interactions, payment agreements, and relevant account information in the collections database.
- Assist the collections team in retrieving delinquent debts as needed.
Requirements:
- Proven customer service experience in a professional setting.
- Strong interpersonal and communication skills.
- Ability to empathize with and prioritize customer needs.
- Patience and problem-solving skills.
- Knowledge of financial products and services is a plus.
- Team player with a customer-centric mindset.
What We Offer:
- Comprehensive medical, vision, and dental benefits.
- Flexible Spending Accounts (FSA).
- A fantastic 401K with matching contributions.
- Generous sick, vacation, and holiday benefits.
- A gym membership contribution.
- An internal referral program.
- Company events that foster a positive and inclusive culture.
The hourly range for this role is $24 to $28. Additional earning opportunities will be discussed upon receiving an offer of employment.
Mulligan Funding is an Equal Opportunity Employer and takes great pride in building a diverse work environment.
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