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21 hours ago
The Client Engagement Coordinator role at Sunroad Automotive involves handling inbound service reservation calls, confirming service reservations, and making outbound follow-up calls as needed. This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities- Answer inbound calls professionally and promptly, focusing on providing an excellent client experience.
- Master and follow all training materials, including inbound service call guides and Strategic Response (word tracks), to accurately answer guest questions.
- Make outbound calls for due and overdue service clients, Special Order Parts (SOP) notifications, and "we owes" scheduling calls.
- Stay current with service specials, direct mail pieces, and recall notices from the manufacturer.
- Use the Blueprint KnowledgeDriveTM to search for answers to guest questions before transferring the call to a Service Advisor.
- Follow the "Call Center Representative Policies and Procedures" manual.
- Complete the ServiceMasteryTM certification training with a minimum score of 85% and maintain satisfactory attendance.
- Minimum two years' experience in customer service, support, or a related role.
- High school diploma or equivalent.
Sunroad Automotive offers competitive pay, medical, dental, and vision plans, health savings accounts (HSA), flexible spending accounts (FSA), paid holidays and vacation, short and long-term disability, company-sponsored life insurance, 401(k) retirement plan, vehicle purchase, service and parts discounts, employee assistance plans (EAP), and more.
Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities.
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